Lessons Learnt Today
I called Jeffrey up today. He sounds ok when I told him i got impt thing to tell him. Told him about the discounted rate. He sounds fine about it. When questioned on details, things cock up. I messed up the conversation again.. oh no… 
Tell quarter truth, not whole truth. Do not throw all the money you have on the table. It is very very disadvantageous to reveal all your chips.
Visit NSB with Vincent. Started with casual talk, mainly to find out more about the business. Ms lim started with the rate too high, later, V pointed out that the difference should not be taken into consideration at all. She sort of agreed, later on 
According to her, this is a family business and mr lim, the boss is actually our loyal card holder. He discontinued due to unsatisfactory customer service when there was improper handover. Amidst the conversation, V took a while before proceeding into the VGP proposal. There seems to be a very very friendly atmosphere, as ms lim is also a very friendly person to start wif.
There is alot of objections, which has been refuted. Bravo! V. What can I learn from this meeting? Listen to the customer, find out what their real concerns truly are. It is not going to be easy, but rest assured, the results are tremenduous!
Alot of perceptions are being overturned today. The merchant is not as exactly unreasonable. Hope the light is with us.
Another lesson learnt, be sincere to your merchants and be willing to try your best to help them. They will know you have done your best, even if things don’t work out.
..05062008..
